At Mridul and Rohan Solutions Pvt Ltd., we strive to ensure customer satisfaction with every project we undertake. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds will be issued.

Eligibility for Refund:

• Refunds will only be considered under the following circumstances:

  • The client has made payment for services that have not been rendered by Mridul and Rohan Solutions Pvt Ltd.

  • The client has experienced a genuine dissatisfaction with the quality of services provided, as determined by Mridul and Rohan Solutions Pvt Ltd.

  • The client has cancelled the project within the specified cancellation period and meets the cancellation criteria outlined in our Terms and Conditions.

Refund Procedure:

• Clients requesting a refund must submit their request in writing to Mridul and Rohan Solutions Pvt Ltd. via email or through our designated communication channels.

• The request must include relevant details such as the reason for the refund, project details, and any supporting documentation.

• Upon receiving the refund request, Mridul and Rohan Solutions Pvt Ltd. will review the request and assess its eligibility for a refund.

• If the refund request is approved, Mridul and Rohan Solutions Pvt Ltd. will process the refund within a reasonable timeframe, as outlined in our Terms and Conditions.

Non-Refundable Items:

• Certain services or products may be deemed non-refundable, as specified in our Terms and Conditions. These may include but are not limited to:

  • Customized development work that has been completed according to the client’s specifications.

  • Third-party services or products procured on behalf of the client.

  • Any expenses incurred by Mridul and Rohan Solutions Pvt Ltd. on behalf of the client, with the client’s consent.

Dispute Resolution:

• In the event of a dispute regarding a refund request, both parties agree to engage in good-faith negotiations to resolve the issue amicably.

• If a satisfactory resolution cannot be reached through negotiation, either party may pursue other avenues for dispute resolution as outlined in our Terms and Conditions.

Changes to the Refund Policy:

• Mridul and Rohan Solutions Pvt Ltd. reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Contact Us:

• If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected]. Our team is here to assist you and ensure a positive experience with Mridul and Rohan Solutions Pvt Ltd.